MREmountain.com Frequently Asked Questions

We take such matters very seriously and will look into individual cases thoroughly. Any products that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected products and your order number to us at mremountain@hotmail.com and our customer service officer will find out more before a decision is made to replace, refund or return at our discretion.

Preparation for standard shipping is 1 - 2 business days, delivery time for standard shipping approximately is 3 - 14 business days. Please note we are responsible for the delivery time. We only provide you information from carriers. To deliver our orders, we use delivery services such as FedEx DHL, Hermes, or USPS. If you need express delivery (for extra charge), please contact us at mremountain@hotmail.com

In the event of lost mail, we will write a search application to the postal service and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

We ship 6 days per week (Monday through Saturday) and process orders every day. Transit times vary. Within the USA 2-12 business days is average, some orders can take longer! International orders can take longer. We use ALL carriers to find you the best rate and speed. Tracking varies by carrier used, so if your tracking link isn't working, check your tracking number on https://www.17track.com

Shipping to Canada: Read item descriptions. A FEW items only ship to the Lower 48, but MOST items can ship to Canada and any other nation. We ship to ANY NATION on earth, without exception but exclusions on certain items do apply.